Communications Associate, Client Service & Marketing

Chicago, Illinois


Company Description

Founded in 1966, Heitman LLC is a global real estate investment management firm with over $44 billion in assets under management. Heitman’s real estate investment strategies include direct investments in the equity or debt capitalization of a property or in the securities of listed and publicly traded real estate companies. Heitman serves a global client base with clients from North American, European, Middle Eastern and Asia-Pacific institutions, pension plans, foundations and corporations and individual investors. Headquartered in Chicago, with additional offices in North America, Europe, and Asia-Pacific, Heitman’s more than 325 employees offer specialized expertise – from a specific discipline to local insight.

This Opportunity

Our Chicago office is seeking a Client Communications Associate to join their growing Client Service & Marketing group. The Associate will assist in content management, editing commentary, and producing responses to requests for information/due diligence questionnaires. This role will be an integral part of the Client Communications team with responsibilities across the team’s functions. This role interacts with all of Heitman’s business units and departments and is ideal for a candidate looking to gain marketing and communications experience in the real estate industry.

The responsibilities of a Communications Associate, Client Service & Marketing include, but are not limited to:

  • Work with team members to maintain proposal response library. Refine existing approved content, add new content, and update/maintain integrity of existing content within Heitman's proposal management database.
  • Partner with investment teams and subject matter experts to build and edit proposal library content
  • Produce responses to requests for information/due diligence questionnaires, coordinating with subject matter experts to ensure timely completion of deliverables
  • Collaborate across internal teams (data, design, client service) to oversee the response to investor requests
  • Update narratives for Heitman’s products in consultant databases
  • Provide feedback and recommendations to improve processes, policies, and customer happiness
  • Assist with editing commentary for quarterly fund/account reports and other regular client communications

We are seeking individuals who meet the following criteria:

  • Experience in communications, marketing, or client service; proposal or content management experience a plus
  • Excellent academic qualifications; Bachelor’s degree required. Degrees in Communications, Journalism, or Marketing preferred.
  • At least 1 to 2 years of experience required
  • Strong writing, editing, proofreading skills a must
  • Superior project management/organizational skills
  • Excellent interpersonal, verbal, and written communication skills
  • Can work efficiently and prioritize multiple projects in a fast-paced environment and within tight deadlines
  • Ability to work both independently and as part of a team with professionals at all levels
  • Must be a results-oriented self-starter with strong attention to detail
  • Proficient in MS Office Suite (Word, Excel, PowerPoint), SharePoint
  • Experience working in PMAPs/RocketDocs, Qvidian, Loopio, or Salesforce a plus

The Heitman Difference – Culture

Our culture recognizes the importance of our biggest differentiator — our people. Heitman’s collaborative work environment gives our professionals the opportunity to build something together. Something too appealing to ignore and too rewarding to leave.

Our culture is driven by our core values: Respect, Commitment, Innovation, and Integrity. We strive to maintain an inclusive and collaborative environment where all ideas are welcome. Among many other Heitman sponsored programs, we encourage our employees to get out into the community and volunteer with their favorite organizations – you’ll even get paid time off to do just that!

Heitman offers an excellent compensation and benefits package, including medical, dental and life insurance, 401K plan with employer match, and a generous vacation/sick plan.

Additional Information

Interested professionals should apply via our website at Please make sure to select “careers” under the About tab to submit your cover letter and resume. If you are a Heitman employee, please make sure to apply using your Heitman email address.

Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

COVID-19 protocol:

Employment with Heitman in the United States is conditioned on proof of full vaccination against the COVID-19 virus (with a WHO-approved COVID-19 vaccine) or, if not vaccinated, participation in a required weekly testing protocol.