Founded in 1966, Heitman is a premier global real estate investment management firm with over $50 billion in assets under management. Heitman has three main business lines: direct real estate investment; the origination and servicing of debt secured by real estate and investments in publicly traded securities, including REITs, REOCs and other real estate companies. The Firm offers investment products and services across the risk/return spectrum, within each category.
Heitman is proud to be employee owned, and the firm’s real estate solutions are directed by some of the most experienced and innovative professionals in the industry. Headquartered in Chicago, with offices in Frankfurt, Hong Kong, London, Los Angeles, Luxembourg, Melbourne, New York, Seoul and Tokyo, Heitman has 350 employees who offer specialized expertise — from a specific discipline to local insight.
Heitman’s London office is currently seeking an Assistant Vice President, Global Technical Services (the “AVP”). This role will provide enterprise-level assistance to our end users in the Europe and Asia-Pacific (APAC) regions, working closely with Heitman’s Level I service desk partner as a subject matter expert and be responsible for resolving escalated Level II and III issues in the aforementioned regions. The role will require onsite presence in our London office at an agreed upon schedule with our business users, with a need for travel to other regional offices as and when required. You will diagnose and troubleshoot software/hardware issues with our end users via phone, email, remotely and on-site, and resolve issues that primarily affect our endpoints. In addition to providing the next level of support, you will also be involved in building, testing, and deploying software packages and updates. For more complex problems that require nuanced instructions, you will contact the internal customers via phone/in-person and/or provide clear, written instructions.
This is a high visibility/customer facing role that will require the ability to remain even-tempered in high-stress situations and build trust with our business users, technology team members and vendor partners. You will be relied upon to provide timely and accurate solutions and guidance to resolve technical problems.
The responsibilities of an AVP, Global Technical Services include, but are not limited to:
We are seeking individuals who meet the following criteria:
The Heitman Difference – Culture
Our culture recognizes the importance of our biggest differentiator — our people. Heitman’s collaborative work environment gives our professionals the opportunity to build something together. Something too appealing to ignore and too rewarding to leave.
Our culture is driven by our core values: Respect, Commitment, Innovation, and Integrity. We strive to maintain an inclusive and collaborative environment where all ideas are welcome. Among many other Heitman sponsored programs, we encourage our employees to get out into the community and volunteer with their favorite organizations – you’ll even get paid time off to do just that!
Interested professionals should apply via our website at www.heitman.com. Please make sure to select “careers” under the About tab to submit your cover letter and resume. If you are a Heitman employee, please make sure to apply using your Heitman email address.
Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.