Senior Associate, Client Service & Marketing

Chiyoda-ku, Tokyo


Company Description

Founded in 1966, Heitman is a premier global real estate investment management firm with over $50 billion in assets under management. Heitman has three main business lines: direct real estate investment; the origination and servicing of debt secured by real estate and investments in publicly traded securities, including REITs, REOCs and other real estate companies. The Firm offers investment products and services across the risk/return spectrum, within each category.

Heitman is proud to be employee owned, and the firm’s real estate solutions are directed by some of the most experienced and innovative professionals in the industry. Headquartered in Chicago, with offices in Frankfurt, Hong Kong, London, Los Angeles, Luxembourg, Melbourne, New York, Seoul and Tokyo, Heitman has 350 employees who offer specialized expertise — from a specific discipline to local insight.

This Opportunity

Heitman’s Tokyo Office is seeking a Senior Associate, Client Service & Marketing (the “Senior Associate”) to join our Asian Client Service & Marketing team and provide day-to-day support to senior members of the team.

In collaboration with Senior Client Service & Marketing colleagues, the Senior Associate will work across a variety of Asian (predominantly Japanese) investors, including, but not limited to, public and corporate pension fund, sovereign wealth fund, financial institution, and capital raising partners such as mutual fund company and distributor. In this role, the successful candidate will seek to provide senior colleagues seamless support to serve clients with distinction and achieve the firm’s capital raising targets. The Senior Associate will help represent Heitman investment strategies across private equity real estate, pubic securities and private real estate debt. It is expected that the successful candidate will be a collaborative, goal-oriented professional with relevant experience in the institutional asset management business, bring a strong interest in developing institutional relationships over time and possess a service orientation. The ability to be self-directed, organized and results oriented will be critical to success.

In order to better position the sales team to serve clients and achieve business development goals, the Senior Associate is designed to develop better operational leverage for the senior sales and strategic relationship personnel, as well as provide business critical back-up for these Client Service & Marketing leaders. The Senior Associate will work closely with colleagues within the Client Service & Marketing function as well as across the firm with a primary goal of providing end-to-end support and helping the team provide distinctive client service.

The Senior Associate will need to have both depth of knowledge of the investment business and related investment products, a collaborative orientation and a tenacious demeanor to ensure client requests are met swiftly and new business development opportunities are appropriately handled to best position the firm to win.

The responsibilities of a Senior Associate, Client Service & Marketing include, but are not limited to:

Client Service

  • Assist Asian Client Service & Marketing employees to prepare reports, presentations, and various documents
  • Prepare regular (daily, weekly, monthly, quarterly, and annually) market/performance reports and presentations.
  • Continuously evolve and update the firm’s database and gather data, news, information for reports and marketing material
  • Respond to client requests for information, inquiries on accounts or funds, and report on investment performance or products, including, but not limited to, RFPs and fund surveys
  • Act as a liaison for Asian (primarily Japan) domiciled funds’ operation, including, not limited to, properly delivering trade information, working out cash management issues, and bringing in appropriate Heitman professionals with fund operation/trading expertise to meet client needs

Sales and Sales Support

  • Coordinate materials preparation
  • Assist with prospect meeting follow-up
  • Conduct market and competitor research
  • Assist with initial prospect qualification and preparation of briefing documents
  • Track prospect development and serve as champion for the firm’s CRM
  • Monitor news and industry developments
  • Assist with development of annual strategic marketing plan
  • Efficiently manage and prioritize workload to maximize use of resources given opportunity set
  • Partner with Client Service & Marketing Team in enhancing RFPs and marketing collateral
  • In partnership with marketing team members, quarterback RFP submissions, including:
    • Working with colleagues to ensure timely completion of submission
    • Review documents for clarity and content as required
    • Create meeting briefing notes as required; assist with meeting follow-up as required
  • Provide back-up for business at conferences as required
  • Collaborate with Client Service & Marketing colleagues to create more operational efficiency and improve quality and timeliness of deliverables

Key performance Indicators

  • Catalyst to achieving annual financial revenue and AUM targets
  • Development and execution of “Key Client Growth Plans” for the firm’s largest, most strategic client relationships
  • Exceptional collaboration with Client Service & Marketing colleagues
  • Coordinate client effort on smaller (e.g. Tier II) clients
  • Coordinate client relationship review meetings; participate as required

We are seeking individuals who meet the following criteria:

  • Minimum of 5+ years of asset management marketing, client management or sales experience
  • Excellent listening and analytical skills with clients, internal and external
  • Evidence of working closely with other teams to influence colleagues at all levels of the business
  • Strong written and oral communication skills – clear and organized thinking, an engaging personal style
  • Strong interpersonal skills - high energy, creative, enthusiastic, results oriented, motivated
  • Professional team player
  • Detail oriented, eager to learn and to remain current with evolving investment techniques and changing markets
  • Strong organization and time management skills
  • Impeccable character and reputation
  • Commitment to excellence
  • Good relationship building skills - creativity, patience and persistence in identifying and pursuing new relationships as well as maintaining and deepening existing relationships over the long term
  • Solid understanding of the institutional business and client base and good knowledge of the asset management business
  • Appreciation of Investment Management industry sales processes / business methodologies
  • Knowledge of industry trends and understanding of the US regulatory environment
  • Competitor knowledge, including strengths and weaknesses and product range a plus

The Heitman Difference

Our culture recognizes the importance of our biggest differentiator — our people. Heitman’s collaborative work environment gives our professionals the opportunity to build something together. Something too appealing to ignore and too rewarding to leave.

Our culture is driven by our core values: Respect, Commitment, Innovation, and Integrity. We strive to maintain an inclusive and collaborative environment where all ideas are welcome. Among many other Heitman sponsored programs, we encourage our employees to get out into the community and volunteer with their favorite organizations – you’ll even get paid time off to do just that!

Heitman offers an excellent compensation and benefits package, including medical, life insurance, and a generous vacation plan.

Additional Information

Interested professionals should apply via our website at Please make sure to select “careers” under the About tab to submit your cover letter and resume. If you are a Heitman employee, please make sure to apply using your Heitman email address.

Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.